Request a return

Step 1: Log in
  1. Click here to log in to return
  2. Sign in to your account by entering your email address and clicking Next.
  3. Check your email account and copy the six-digit verification code from the email sent by the store.
  4. Go back to the online store and enter the verification code.
Step 2: Selecting the order
  1. Click on the order you want to return.
  2. If the order contains multiple items, select the ones you want to return.
Step 3: Return request
  1. Select a return reason.
  2. Add a note for the shop if required.
  3. Click “Request a Return.”
After you submit the return request:
  • If the request is approved and the item needs to be returned, you will receive an email with shipping instructions.
  • Once the product has been returned, you will receive a refund.